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Receiving Crime & Safety Posts from Residents

Last Updated: Dec 20, 2017 11:54AM PST

The Forward to Police feature allows your residents to forward Crime & Safety posts and Urgent Alerts to local police staff on Nextdoor. This feature is only available to Law Enforcement agencies.


How it works:

When a Nextdoor member creates an Urgent Alert or a post categorized as Crime & Safety, they will have the option of forwarding that message to their police department on Nextdoor. Click here to see what the feature looks like for your residents.

The forwarded message will appear in the inbox of a designated agency recipient. We will also send the recipient an email to notify them they have received a message.

How to activate the feature:

This feature is not enabled until you choose to turn it on. To activate Forward to Police, click on "Forward to Police" in the left-hand navigation bar. Using the dropdown, designate your staff members to receive the forwarded messages. If desired, you can choose a staff person for each of your service areas (this option is only available if you have staff assigned to specific service areas).

After you have selected the appropriate staff to receive messages, choose "Enable Agency Inbox". When you first activate this feature, you will be prompted to post a message letting your residents know about the new functionality. This helps educate your residents about the new feature, and it lets them know that Forward to Police is not the proper mechanism to report crimes or file reports

Click "Continue".

Choose the appropriate audience to receive the message. Click "Preview" then click "Create Post".

Once you publish the post, the feature will be activated across your service area. To turn the feature off, simply uncheck "Enable Agency Inbox".

A few more details:

Please understand that trust and privacy are central to Nextdoor, and we have designed this feature to ensure that these values are preserved. Only the original author of a post may choose to forward it to the police, and replies to neighborhood posts are never shared. At all times, agency staff can only see their own posts, and information residents have expressly chosen to forward to them.

Last Updated: Dec 20, 2017 11:54AM PST
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